Christine “Cris” Mobley, CPMSM, CPCS

Owner, Co-Founder, Edge-U-Cate, LLC

President, C Mobley & Associates, LLC

consultant, educator, author, speaker

Christine Mobley is an accomplished healthcare professional with over 40 years’ combined experience as an educator, speaker, and consultant in the field of medical staff services and credentialing. She is well connected within the healthcare community, having consulted nationally with hospitals, health systems, medical boards, CVOs, ambulatory centers, and many others. She has been speaking to audiences on a national and state level for over 30 years on a variety of medical staff governance, credentialing, and professional development topics to name a few. In 2001, her passion for education led her and 4 colleagues to form a national education company, offering week-long courses in the hospital credentialing basics, beyond the basics, NAMSS certification live study sessions, and a speakers’ bureau. Her vast experience has also allowed her the opportunity to serve as an expert witness in negligent credentialing cases.

In her “spare time,” Cris has authored, co-authored, and edited several publications and manuals, among them “The Credentialing Handbook” (Aspen Publishers), “Medical Staff Management: Forms, Policies, and Procedures for Healthcare” (Wolters Kluwer Publishers), “Overcoming Contemporary Credentialing Challenges” (HCPro), and “Privileging for New Procedures and Technology” (HCPro). She has also authored numerous articles for various healthcare publications.

Early in her career, Cris joined her professional state and national associations and quickly rose to positions of leadership, serving on the Boards of Directors for state and twice on the national Board of NAMSS, including serving as its President in the mid 90s. She was also a NAMSS instructor for 30 years, developing and revising many of the programs in the early years when NAMSS was an all-volunteer organization. She is also a long-time member of The Credentialing Forum, a national roundtable of healthcare professionals, accrediting organization, national healthcare associations (e.g., AMA, AOA, ABMS, ECFMG, NPDB, CAQH, FSMB) software executives, and national CVOs with limited participation by invitation. She previously and current serves as a co-facilitator of the group who meet annually.

Cris was invited to participate as part of the initial group of NCQA surveyors for CVOs nationwide and did so for thirteen years. She also served as a NAMSS alternate to the Joint Commission’s PTAC for hospital standards.

Her many accomplishments over the years and her love for her profession have made her a “household” name within the industry, and she enjoys the many relationships she’s been able to foster with individuals and groups nationwide.

Although a native of Pennsylvania, she and her husband, Jerry, have resided in Colorado Springs, CO for 40 years, enjoying the many clear sunny days, beautiful mountains, and visiting with their family & friends, locally and nationwide.

Dustin Jackson, MHA, CPMSM

Medical Staff Services System Director

MultiCare Health System

Dustin Jackson has over 14 years’ experience in Medical Staff Services, currently working as System Director, Medical Staff Services at MultiCare Health System based in Tacoma, WA. Dustin received his Master’s degree in Health Administration from Missouri State University, and is certified as CPCS and CPMSM through NAMSS. Dustin serves as President of the Missouri Association of Medical Staff Services and serves on the Leadership Selection Committee of NAMSS.

Janet L. Wilson, BS, CPMSM, CPCS, FMSP

Speaker, Edge-U-Cate, LLC

JLWilson MedStaff Consulting

speaker, educator, consultant, author

Janet Wilsons’ career in healthcare began in 1986 and over the past 35 years she has managed and directed medical staff services in independent and multi-hospital systems, ambulatory care centers, physician groups, health plans (delegated credentialing) and independent and system CVO’s.

Janet has extensive experience in multiple organizations in credentialing and privileging, bylaws development and revisions to meet regulatory/accreditation standards, delineation of privileges development and maintenance, medical staff leadership and new practitioner orientation and education, performance improvement and peer review, development and standardization of policies and procedures/forms/documents across multiple healthcare settings. She has been involved in mergers and acquisitions, unification of medical staffs, impaired/disruptive physician management and hearings and appeals. Janet also has extensive experience in delegated credentialing and CVO development and management for independent hospitals and multi-hospital systems.

Janet holds a Bachelor of Science in Health Administration and is CPMSM and CPCS certified by the National Association Medical Staff Services (NAMSS). Janet was designated as a Fellow by NAMSS in 2019. Janet has also achieved several professional leadership positions in her career. She served for three years on the board of directors of NAMSS. Janet also served on the board of directors of the Texas Society of Medical Staff Services (TSMSS) and served as President of TSMSS during her six-year tenure on the board.

In addition, Janet is serving as faculty for Edge-U-Cate, LLC and teaches certification focused study programs and other industry related programs. Janet has also been a NAMSS instructor and for the past 10 years, in addition to teaching, has participated in the development of education programs related to credentialing and privileging, managed care, leadership and professional development. Janet recently co-authored the ninth edition of HCPro’s Verify and Comply: Credentialing, Medical Staff and Ambulatory Care Standards. In 2020, Janet transitioned to the role of full-time independent educator and consultant and specializes in medical staff and credentialing assessment, compliance and organizational development, education of staff and leaders and governance accountability.

John Pastrano, BBA, CPMSM, CPCS

Executive System Director, Credentialing

CHRISTUS Health

John Pastrano is the Executive System Director, Credentialing for CHRISTUS Health located in Irving with hospitals located in the States of Arkansas, New Mexico, Texas and the countries of Chile, Columbia and Mexico. John has credentialing oversight responsibilities for the CHRISTUS Health CVO and Health Plan, including Physician Groups. John is a co-founder of Southern Belles & Beau (SB&B) Speakers Bureau which provides educational credentialing and self-development presentations to Medical Services Professionals at local, State and National Associations. John, a native Houstonian, received a Bachelor’s Degree in Business Administration from the University of Houston – Clear Lake and both NAMSS certifications of CPMSM and CPCS. John’s 30 years of credentialing experience includes hospital, managed care and CVO settings with oversight responsibilities of medical staff affairs, standardization for processing pre-applications, initial and reappointment applications, privileges and Focused Professional Practice Evaluations (FPPE) and Ongoing Professional Practice Evaluations (OPPE). John’s past work experience also includes being an Intermittent Consultant for Joint Commission Resources.

John was the first elected male President for the National Association of Medical Staff Services (NAMSS) in 2014 and continues sharing his passion on various healthcare topics in credentialing and Medical Staff Professional well-being.

Beth Miller, CPMSM, CPCS

NAMSS Director at Large (California, Hawaii, Nevada, Oregon, Washington, Alaska)

Beth began her healthcare career as a phlebotomist at age 16, and for the past 20 years has been dedicated to the medical staff services and credentialing field, while achieving the national certifications in 2009 and 2010.  For the past 7 years, Beth has been the Manager of Medical Staff Services for Centura Health – managing three facility departments  throughout Colorado.  Beth is a past president of the Colorado Association of Medical Staff Services Board, and currently is a Director at Large for the National Association of Medical Staff Services Board. Beth’s aspiration is to continue the education, coaching and mentoring for all upcoming and current Medical Staff Professionals.  Beth’s motto of “Finding a job that you love, and you will never work a day in your life” to be true with the feeling of accomplishment that you achieve when you make a difference on someone’s life and career.

Jennifer Fielder, RN

Jennifer is a dedicated RN with over forty years' experience within multiple medical-surgical settings from inpatient to home health care, case management, inpatient discharge planning, oncology program management, and currently coordinating the adult clinical continuing education program for professional development at a local organization with state-wide facilitation.

2005 started a year of discovery and reflection as Jennifer joined the club no one signs up for: breast cancer survivors. More than a few surgeries and weeks of chemo later all the medical professionals kept suggesting joining a support group. There were no support groups found to be supportive, but there was a group discovered online: the World Laughter Tour. Finding a Certified Laugh Leader course in Phoenix, AZ (October 2006), Jennifer found this different option for a support group, bringing it back to Alaska. In an “AHA” moment near the end of the training the “AH-LAFska Club” was the decided moniker for the inaugural laughter club started in Anchorage. The AH-LAFska Club was an active group for over twelve years throughout the municipality, with some field trips to Fairbanks and Juneau.

John Synowicki, JD

Polsinelli

John is an experienced litigator with keen skills in assisting health care entities in complex commercial litigation disputes.

• Advising peer review committees on quality of care, conduct, and wellness issues concerning physicians.

• Advising health care entities about bylaws, policies, and procedures

• Representing the Medical Executive Committee or the Hearing Committee in administrative hearings regarding the removal of physicians’ privileges.

• Conducting investigations for health care entities 

Faith Rhoades, MMHC, CPMSM, CPCS, FMSP

Faith has worked in Medical Staff Services for more than 40 years. She holds a Bachelor of Science in Healthcare Administration, and Masters in Management of Healthcare from Vanderbilt University. Her vast experience in the fields of Medical Staff Management and Leadership Development includes Director of Medical Staff Services at Huntsville Hospital (Huntsville, Alabama), and volunteer on the NAMSS Bylaws, Industry and Government Relations, and Membership Committees, NAMSS Instructor, and Director At Large on the NAMSS Board.

She was co-researcher and writer for "The Big Three: A Side by Side Matrix Comparing Hospital Accrediting Agencies”, and was involved in NAMSS’ development of the leadership program, and research of international credentialing. She has been a speaker for NAMSS Education Conferences and State Associations on topics related to medical staff compliance, credentialing, fair hearings, leadership and professional development.

In addition to her work and volunteerism, Faith loves to study and teach piano performance.

Aspen Knight

Instructor

Anchorage Yoga

Born and raised in Alaska, Aspen Knight has a strong connection to the Anchorage community. She completed both an undergraduate and graduate program at University of Alaska Anchorage in English Rhetoric with honors and continues to embrace the mentality that there is always more to learn. After working as a Program Manager for two years in the construction industry, she found herself craving a position that would allow her to give back to the community she loves. Her current positions as both a Yoga Instructor and at PAMC in the Medical Staff Office both fulfill that need and she is excited to see what comes next. With 9 years of combined experience as both a practitioner and an instructor, Aspen Knight embraces all of the benefits that Yoga has to offer. She first found Yoga during her undergrad and used the physical practice as a means to release stress and energy. Throughout time, the relationship between herself and Yoga evolved to not only a physical practice but also a spiritual, emotional, and mindful practice. She loves to incorporate all of these aspects in her classes through movement, breath work, and mindful meditation; hoping that through those offerings, her students use the tools they learn beyond the mat.